EVI Warranties

Electrical | Paint

ELECTRICAL:

    EVI warrants the integrity of the electrical system on each new apparatus manufactured by Emergency Vehicles, Inc. (EVI) for a period of ten (10) years or 100,000 miles from the date of delivery to the original retail purchaser, whichever event shall first occur.   EVI warrants its electrical system to be free from defects in material and workmanship under normal use and service.  The obligation under this warranty is limited to repair and replacement, at its opinion, of any part or parts thereof which shall, within ten (10) years or 100,000 miles after delivery of such apparatus to the original retail purchaser, be returned with transportation charges prepaid to EVI, and which examination shall disclose to have been defective.

 

PAINT:

      Imron Coating Systems hereby warrants that paint (hereinafter “Imron System”) which is supplied by Imron and its Distributors and applied by Emergency Vehicles, Inc. (EVI) according to the Imron System Standard Operating Procedures for a period of 10- years from the date the vehicle is finished or before the vehicle has been driven one hundred thousand (100,000) miles, whichever event shall first occur.

12 Months or 12,000 Miles

Upfit | Conversion

      Emergency Vehicles, Inc. and its divisions (hereinafter referred to as Manufacturer) warrants each new upfit/conversion including the installation of equipment and accessories delivered by Emergency Vehicles, Inc. to the original retail purchaser, to be free from defects in material and workmanship. The obligation under this warranty is limited to repair and replacement of any part or parts thereof which shall, within twelve (12) months after delivery of such upfit/conversion to the original retail purchaser or before the vehicle has been driven twelve thousand (12,000) miles, whichever event shall first occur, be returned to it with transportation charges prepaid and which examination shall disclose to its satisfaction to have been thus defective. The repair or replacement of defective parts or installation work under this warranty shall be made by the Manufacturer without charge for parts or labor. Your right to service and replacement of parts on the terms expressly set forth herein are your exclusive remedies and neither the Manufacturer nor any of its distributors shall be liable for damages whether ordinary, incidental or consequential.

Repair | Refurbish

      EVI warrants each new upfit/conversion including the installation of equipment and accessories delivered by Emergency Vehicles, Inc. (EVI) to the original retail purchaser, to be free from defects in material and workmanship.  The obligation under this warranty is limited to repair and replacement of any part or parts thereof which shall, within twelve (12) months after delivery of such upfit/conversion to the original retail purchaser or before the vehicle has been driven twelve thousand (12,000) miles, whichever event shall first occur, be returned to it with transportation charges prepaid and which examination shall disclose to its satisfaction to have been thus defective.

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EVI Warranty Claim Procedure, please read carefully. 
Contact us with any question 800-848-6652

Before doing any repairs, be sure you understand the limits of the applicable warranty.

The way for you to handle a possible warranty claim is by contacting EVI before doing the work. Each item must be presented individually to EVI using a Warranty Claim Request Form for warranty consideration. EVI will not authorize any repair unless a proper diagnosis has been made and submitted. Occasionally this may require photographs, etc.

EVI will issue a warranty claim number upon learning of the problem. Upon receiving detailed information of the claim, including a "detailed" estimate of the repair, EVI will issue a repair authorization number with instructions/limits of the actual repair to be done.

Reimbursement for warranty repairs done without receiving proper repair authorization will be limited. EVI will review the documentation and will arrive at a reimbursement amount based on in-house experience, not on invoice submitted.

Payment/Credit for warranty claims will be made upon receipt of;

1) Detailed invoice identifying material, labor, and description of work done.
2) Defective parts have been returned, shipping prepaid (when requested).
3) Parts have been evaluated and confirmed to be defective.
4) Copy of EVI repair authorization.

Fill Out the form below. You Can Also Download the form, fill out and E-mail/Fax back to us at: customerservice@evi-fl.com | Fax.561-848-6658