Before doing any repairs, be sure you understand the limits of the applicable warranty.
The way for you to handle a possible warranty claim is by contacting EVI before doing the work. Each item must be presented individually to EVI using a Warranty Claim Request Form for warranty consideration. EVI will not authorize any repair unless a proper diagnosis has been made and submitted. Occasionally this may require photographs, etc.
EVI will issue a warranty claim number upon learning of the problem. Upon receiving detailed information of the claim, including a "detailed" estimate of the repair, EVI will issue a repair authorization number with instructions/limits of the actual repair to be done.
Reimbursement for warranty repairs done without receiving proper repair authorization will be limited. EVI will review the documentation and will arrive at a reimbursement amount based on in-house experience, not on invoice submitted.
Payment/Credit for warranty claims will be made upon receipt of;
1) Detailed invoice identifying material, labor, and description of work done.
2) Defective parts have been returned, shipping prepaid (when requested).
3) Parts have been evaluated and confirmed to be defective.
4) Copy of EVI repair authorization.